Terms & Conditions
Last Updated: March 2026
This website is operated by Restep (www.restep.in). Throughout the site, the terms “we”, “us” and “our” refer to Restep.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms and Conditions, including all policies referenced herein.
These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000, and do not require any physical or digital signature.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services.
By agreeing to these Terms:
A breach of these Terms may result in termination of your access to our Services.
We reserve the right to refuse service to anyone at any time.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission.
Credit card information is always encrypted during transmission over networks.
We are not responsible if information on this site is inaccurate, incomplete, or outdated.
Any reliance on material on this site is at your own risk.
We reserve the right to modify site content at any time without obligation to update information.
We reserve the right to modify or discontinue any product or service without notice.
Certain products may be available exclusively online and in limited quantities.
We make every effort to display product colours and images accurately, but we cannot guarantee display accuracy on your device.
We reserve the right to:
6. Billing & Account Information
We reserve the right to refuse or cancel orders.
You agree to provide current, complete, and accurate purchase information.
If an order is cancelled or modified, we may notify you via email or phone.
We accept:
Payments are processed securely via third-party gateways such as Razorpay or Shopify Payments.
We do not store complete card or bank details.
Order confirmation does not constitute acceptance — acceptance occurs only upon dispatch.
We ship to serviceable pin codes across India.
Delays caused by courier partners, weather, strikes, or unforeseen events are beyond our control.
Risk of loss passes to you upon handover to the courier partner.
9. Returns, Refunds & Cancellations
Returns may be requested within 7 days of delivery, subject to:
Products used or damaged by the customer are not eligible.
If the product arrives damaged, defective, or incorrect:
Refunds are processed within 7–10 business days after inspection.
COD refunds are processed via bank transfer.
Orders can be cancelled before dispatch only.
IMPORTANT:
Restep BioWrap sleeves are wellness and support products. They are not medical devicesand are not intended to diagnose, treat, cure, or prevent any disease.
Always consult a doctor before use if you have:
If discomfort, numbness, or adverse reactions occur, discontinue use and consult a healthcare professional.
Individual results may vary.
We may provide access to third-party tools or links.
We are not responsible for third-party content, policies, or transactions.
Please review third-party terms before engaging.
12. User Comments & Submissions
If you submit feedback, ideas, or comments:
You agree not to submit unlawful, defamatory, or harmful content.
Your personal information is governed by our Privacy Policy.
We process data in accordance with:
We do not sell your personal data.
You may not use this website to:
Violation may result in termination of access.
15. Disclaimer of Warranties & Limitation of Liability
Our services and products are provided “as is” and “as available”.
Restep shall not be liable for:
Nothing in these Terms limits liability under applicable Indian law, including the Consumer Protection Act, 2019.
You agree to indemnify and hold Restep harmless from claims arising from:
17. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in Coimbatore, India.
Parties agree to first attempt resolution through amicable negotiation.
In accordance with applicable Indian laws:
Grievance Officer : Aswin & Sri Naren
Email: reset.india@gmail.com
We will acknowledge complaints within 48 hours and aim to resolve them within 30 days.
We reserve the right to update these Terms at any time.
Continued use of the website constitutes acceptance of any changes.
Brand: Restep
Website: http://www.restep.in/
Email: support@restep.in
Response time: 24–48 business hours.